Privacy policy

Your confidentiality will be respected at all times.  None of the information that you disclose will be communicated to a third party without your written, informed consent. Exceptions to confidentiality include the legal obligation to:

• Inform a potential victim of violence if a client states or implies an intention to inflict harm.

• Inform an appropriate resource person of a client’s intention to end his/her life.

• Release a client’s file if court ordered.

• ​Release a client’s file to a judge who sends us a court order or to a police officer requesting information under the Missing Persons Act.

• Inform the Children’s Aid Society (CAS) if a client discloses ongoing physical, emotional, and/or sexual abuse or neglect of a child or risk of such abuse. This applies to any child who is, or appears to be, under the age of 16 years. It also applies to children already under a child protection order who are 16 and 17 years old.

• Inform a healthcare provider’s professional association if a client discloses sexual abuse of a patient (disclosure of the client’s identity is not necessary).

• Inform the Director at the Ministry of Health and Long-Term Care of known or suspected abuse of a resident in a long-term care facility or inform the Registrar of the Retirement Homes Regulatory Authority of known or suspected abuse of a resident in a retirement home.

• Allow the College of Psychologists of Ontario (CPO) to review our files during an audit as part of their Quality Assurance program.